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If the confirmations is sufficient, please contact the receiving platform. If there is no blockchain information,please contact our customer service and provide the following info:. If their address are totally different, we can do nothing to recover it.

Please confirm the recipient address is belongs to our exchange, and it has been confirmed in the blockchain. If in the blockchain is confirmed, please check your account in 2 hours. In kucoin, if they are based on the same network development of tokens, they have the same wallet address. Based on the ant network development of tokens: We have no limit on withdrawal and deposit.

We have no fee for deposit. And our withdrawal fee is the lowest on all exchange, because it is a fixed fee regardless of the amount you withdraw. If you find that there is no input box to enter the invitation code, please change another browser and enter www.

We provide the service of replacing the email address. Please send an email to this email: Please provide the following information:. The user can create a new account with another email address to add the invitation code. Furthermore, please save the key so that you can bind the google 2fa by yourself when your phone has a problem.

If the account and assets are caused by this, Kucoin is not responsible. If you want to change your phone or device, you can unbind the Google 2-step verification by yourself. Otherwise, we can help you unbind the Google 2FA, you need to send an email to support kucoin. We recommend you to unbind by yourself. I hereby voluntarily apply for this account to unbind Google two steps on the Kucoin platform, and I am willing to take all the corresponding legal responsibilities.

We will review your information and reply to you within a week, please wait patiently, thanks for your support: Withdraw Guide Published If there is no blockchain information,please contact our customer service and provide the following info: The recipient address and txid thash. The type and amount of coins. Your email address on kucoin. Attentions Please check again if the address you entered is correct, and make sure there is no space before and after the address.

If the address is wrong, it will not be recovered. Trade Guide Published Deposit to wrong address Published Deposit did not arrive Published Deposit Guide Published Second, copy the address of the coins to the exchange which you want to withdraw from. Deposit Fee We have no limit on withdrawal and deposit. Reset login password Published The activating email is valid for 12 hours. Please try it a few times and check if the email is in the junk mail box.

Please clear your email cache. Try to add our no-reply mail. How to add whitelist to google mailbox? Sign up Guide Published How to sign up kucoin please use your email address to sign up ,if you have an invitation code, you can input the code when you are registering. Have you received several activation emails? Please open the activation link in the latest email.

Wonder to change register email: Please provide the following information: Your current email address: If so, what is the balance? When was your account registered? Do you have a trade record in your account? If so, please explain. Please provide your passport home information by photo. Google 2FA Guide Published Please provide the following information so that we can verify your identity: Is there a balance in your account?

If so, please list the coins. Google 2FA failure The verification code is only valid for 30 seconds, please enter it within the valid period. Because the Google Authenticator can also be used for validation elsewhere, you need to confirm whether it belongs to kucoin.

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If you are about to explore Bitcoin, there are a few things you should know. Bitcoin lets you exchange money in a different way than with usual banks. As such, you should take time to inform yourself before using Bitcoin for any serious transaction. Bitcoin should be treated with the same care as your regular wallet, or even more in some cases! Like in real life, your wallet must be secured.

Bitcoin makes it possible to transfer value anywhere in a very easy way and it allows you to be in control of your money. Such great features also come with great security concerns. At the same time, Bitcoin can provide very high levels of security if used correctly. Always remember that it is your responsibility to adopt good practices in order to protect your money.

Read more about securing your wallet. The price of a bitcoin can unpredictably increase or decrease over a short period of time due to its young economy, novel nature, and sometimes illiquid markets. Consequently, keeping your savings with Bitcoin is not recommended at this point. Bitcoin should be seen like a high risk asset, and you should never store money that you cannot afford to lose with Bitcoin.

If you receive payments with Bitcoin, many service providers can convert them to your local currency. Any transaction issued with Bitcoin cannot be reversed, they can only be refunded by the person receiving the funds.

That means you should take care to do business with people and organizations you know and trust, or who have an established reputation. For their part, businesses need to keep control of the payment requests they are displaying to their customers. Bitcoin can detect typos and usually won't let you send money to an invalid address by mistake. Additional services might exist in the future to provide more choice and protection for the consumer.

Some effort is required to protect your privacy with Bitcoin. All Bitcoin transactions are stored publicly and permanently on the network, which means anyone can see the balance and transactions of any Bitcoin address. However, the identity of the user behind an address remains unknown until information is revealed during a purchase or in other circumstances. This is one reason why Bitcoin addresses should only be used once. Always remember that it is your responsibility to adopt good practices in order to protect your privacy.

Read more about protecting your privacy. Transactions don't start out as irreversible. Instead, they get a confirmation score that indicates how hard it is to reverse them see table.

Each confirmation takes between a few seconds and 90 minutes, with 10 minutes being the average. If the transaction pays too low a fee or is otherwise atypical, getting the first confirmation can take much longer. Bitcoin is an experimental new currency that is in active development. Each improvement makes Bitcoin more appealing but also reveals new challenges as Bitcoin adoption grows. During these growing pains you might encounter increased fees, slower confirmations, or even more severe issues.

Be prepared for problems and consult a technical expert before making any major investments, but keep in mind that nobody can predict Bitcoin's future. Bitcoin is not an official currency. That said, most jurisdictions still require you to pay income, sales, payroll, and capital gains taxes on anything that has value, including bitcoins. Some things you need to know If you are about to explore Bitcoin, there are a few things you should know. Securing your wallet Like in real life, your wallet must be secured.

Bitcoin price is volatile The price of a bitcoin can unpredictably increase or decrease over a short period of time due to its young economy, novel nature, and sometimes illiquid markets. Bitcoin payments are irreversible Any transaction issued with Bitcoin cannot be reversed, they can only be refunded by the person receiving the funds.

Bitcoin is not anonymous Some effort is required to protect your privacy with Bitcoin. Unconfirmed transactions aren't secure Transactions don't start out as irreversible. Government taxes and regulations Bitcoin is not an official currency. Recommendation during emergencies to allow human intervention.